Customer service course for leisure marine providers
Welcome Afloat is a one-day, interactive training programme developed by Welcome to Excellence Ltd and a working group led by British Marine for leisure marine businesses. It is designed to help participants provide excellent service to all their customers and deliver a great boating experience.
Learning outcomes
The training programme aims to enable participants to:
- attract and retain customers
- understand who their customers are and what they need and expect
- meet, manage and, whenever possible, exceed customer expectations
- appreciate the key elements of excellent customer service
- deliver a great boating experience on a consistent basis
- work with their colleagues to deliver excellent service
- communicate and connect with customers – face-to-face, on the telephone, in writing and via social media
- deal effectively with challenging situations
- act as a brand ambassador for their organisation and work to boost business
- develop an action plan to keep customers for life.
Contact
Christine Murphy
Training Projects Manager (Tuesday, Wednesday, Thursday am, Friday am)
Welcome to Excellence Training
Tel: 023 8062 5439
http://www.welcometoexcellence.co.uk/trainingprogrammes/welcome-afloat.asp
